But that is not all, they arrived with a truck that was about 1/3 full. They arrived, three and a half hours late. I never heard from this manager again, but got a call from the movers telling me when they would be there. At this point they were three hours late.
The customer service rep said I would be getting another call from the manager to explain why they were so late. It will come as no surprise that they did not show up and I had to call again. He said they would be there near the end of the two hour appointment window. Ten minutes later she told me I would be receiving a call from the manager who would tell me when the movers would arrive. I complained as I had scheduled my whole weekend around this appointment, so she "escalated" the call and put me on hold. She called the Chicago area manager, who told her he would not be able to honor my appointment. Thirty minutes AFTER the scheduled time I called the main customer service line and asked what was going on. His number did not have any voicemail message recorded indicating he was with the company. I called back later and left him a voicemail indicating I was still on. The manager for the Chicago region, who I believe was most of the problem, called me a day prior and asked me to confirm for the following day. First, I scheduled my junk removal 3 days in advance and got the standard confirmation, which indicated that the time was reserved and I would get a call 30 minutes prior to the scheduled time. The movers themselves were good and professional, but the management is very poor. I had a very bad experience with 1-800-Got-Junk. Small truck, no care or concern for the inside of your home, super expensive and unprofessional customer care on the back end when there is a problem. In the end, would I use them again? Absolutely not. On second thought, when something stinks as bad as this, perhaps I should hold my breath.
#1800 GOT JUNK PRICING GUIDE PROFESSIONAL#
I'm told I'll get a $125 refund, but the attitude of the guy who called me was not very professional so I'm not holding my breath. I was told I'd get a call within two days. The team leader offered me $50 off for my troubles. I had to pay $150 to have the carpet cleaned when they were done. Wan't more? The guys didn't cover their boots and tracked grease and oil from their work boots all through the carpet. Not to mention you can delivery your stuff to the Goodwill or Salvation Army. straight truck from U-Haul for $150 and pay a buddy $200 to help you for a couple hours and you'll cut your price in half. If you have junk to get rid of, rent a 26 ft.
#1800 GOT JUNK PRICING GUIDE FULL#
I had been warned that a full truck would cost $700, but I wasn't told the truck was'nt much bigger than a Volkswagon. I filled the truck, which by the way cost me $700.00. They weren't able to load all the stuff I needed hauled away. To me, it was junk, but why tell me you donate stuff when you know full well you're going to destroy it and take it straight to the dump? The next thing I noticed was the truck is quite small. They destroyed some very nice furniture that someone could have used. On the phone I was told the items would be taken to charity, the team on the truck said it was all going to the dump, and they handled it as such.
I booked a window of 12 noon to 2pm for Monday June 10th. The lady on the phone was pleasant, explained the process thoroughly and I decided to give it a try. I just wanted the rest gone, so I called 1-800-Got-Junk. I bagged up all the clothing and things I could and carted it off for donation at the Goodwill. I had to move my parents into senior living and after getting everything they wanted from the house, letting my siblings scavenger hunt for finds, taking a few things for myself and holding a massive estate sale, there was still a lot of junk left. Outrageous amount for what they took and how long it took them. I was told that an exact amount couldn't be determined until the truck was loaded which was not what I was told when I made the appointment.Īnyway, considering the few items I had and the 5-10 minutes they took to be loaded onto the truck I figured it couldn't be more than $200-3OO dollars so I told them to go ahead and load it up.īoy was that a mistake. There were various amounts depending on the space needed in the truck along with added sur charges for various items. The pricing model presented didn't make a whole lot of sense to me. Everything was in the garage except for the couch which was in the basement. My 'junk' consisted of 2 queen size box springs, 1 queen size mattress, 1 small couch and 1 small tube TV. The truck showed up 45 minutes outside of the expected time window. When I booked the appointment I was given a 2 hour window for the truck to show up.
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